Frequently asked questions
Smooth Wholesales Pty Ltd · ABN 90 423 373 600
Quick answers to the questions our retailers most often ask. For full detail, see our Terms of Service, Shipping Policy, or get in touch with the team.
General & technical help
How do I register for an account?
You can register for an account by clicking here.
How can I see your full product range and sale prices?
In order to access our full product range along with sale prices, you must register and login into your Smooth Wholesales account. If you have not registered yet, then please click here.
How long does it take for Smooth Wholesales to approve my access after I register?
We generally will approve your account access within one business day. Please contact us if you have not been approved within that time period or wish to speak to an account manager.
I have forgotten my password
In the event that you forget your password, simply click the "Lost your password?" link on the login page. You will then be prompted to enter your email address or username. Once you submit this, you will be sent an email with a link to reset your password.
How do I place an order?
To place an order, you will firstly need to log into your account with your registered username and password. Once logged in, you can browse our product range and view pricing. You must order by the allocated inner and outer quantities for each product. By selecting the inner or outer quantity amount for a product, the items will be added to your shopping cart. Once you have selected all the products you wish to order, simply review your shopping cart and follow our easy prompted steps to submit your order. Once submitted, you will receive an order confirmation email from us.
Payment
What payment options do you offer?
Payment can be made by bank transfer or credit card.
How do I pay for my order?
Once you submit your order, you will receive a confirmation email from us with the order details. We will then contact you to confirm the order information and advise you of any relevant delivery charges. You will then receive an invoice with all relevant payment details.
Do you offer credit terms?
Yes, we do offer credit terms for eligible customers. Generally, customers will be required to perform three separate orders before credit is offered. Contact us directly if you have any questions regarding credit terms.
Delivery
How long does it take for an order to be dispatched?
Most orders are dispatched within 1–2 business days of payment being made. Delivery times will vary depending on where the order is being sent to. We will advise you of an estimated delivery date once your order has been submitted.
How much does delivery cost?
Delivery costs are calculated by weight and region of your delivery. We will provide you with a final shipping cost once you have submitted your order.
Can I pick my order up from your warehouse?
Victorian based customers are able to pick up their orders from our warehouse. If you select the "Warehouse Pickup" option in the checkout page, then we will advise you of when your order is ready for pickup.
Online orders
What are your minimum order quantities?
Our minimum order quantities may differ depending on the product. You will be required to order based on the inner and outer quantities specified when adding a product to cart.
I submitted my order and noticed I made an error — what do I do?
No sweat! Simply contact us as soon as possible and we will amend your order details.
What do I do if my order has damaged or missing stock?
In the unlikely event that your order has damaged or missing stock, please contact us immediately and provide us with the necessary information so we can investigate with high priority. We will do our best to replace these items as soon as possible or alternatively apply any appropriate credit to your account.
Who should I contact for a question about my order?
Send us a message via our contact form and we'll get back in touch with any questions you may have about your order.
Still have a question?
Send us a message and the right team member will get back to you, usually within one business day.