Privacy Policy
Smooth Wholesales Pty Ltd · ABN 90 423 373 600
Our commitment to privacy. At Smooth Wholesales Pty Ltd ("Smooth Wholesales," "we," "us," or "our"), we are committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We encourage you to read this Privacy Policy carefully before providing us with any personal information. By using our website or engaging with our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.
Our Privacy Policy may be updated from time to time, and any changes will be posted on our website. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
Contents
What information do we collect and hold?
At Smooth Wholesales, we collect and hold a variety of information to help us provide our services to you efficiently and effectively. This information includes:
1. Personal Information
This refers to information that identifies you as an individual or business. It may include, but is not limited to:
- Full name
- Email address
- Phone number
- ABN / ACN
- Company / business name
- Business address
- Mailing address
- Delivery address
- Contact details for delivery and accounts payable representatives
- Identification information for directors, shareholders, partners, and sole traders
2. Credit-Related Information
If you apply for credit with us, we may collect credit-related information, which may include:
- Identification information
- Consumer credit liability information, including details of your credit providers and credit accounts, such as opening and closing dates, limits, and terms
- Repayment history, including details of any defaults on payments
- Information regarding credit inquiries made by other providers
- Court proceedings related to credit or personal insolvency
- Any information we obtain from credit reporting bodies (CRBs)
- Credit-related personal information derived from our own internal assessments, including credit scores and evaluations of your creditworthiness
3. Information We Get When You Use Our Website
When you visit our website, we may collect certain information automatically to improve your experience. This may include:
- Details of your interactions with our website
- Internet Protocol (IP) addresses used to access our site
- Information about the device and browser you use
- Geolocation data indicating your location
- Dates and times of your visits to our website
We collect this information to better understand our customers, improve our services, and ensure that we provide you with relevant and personalised experiences.
How do we collect your personal information?
1. Information You Provide to Us
You may provide personal information directly to us when:
- Registering on our website
- Making a purchase or completing an order with us
- Applying for a credit account
- Submitting an inquiry through our website, telephone, email, social media, or in person
- Participating in any promotions, surveys, or competitions that we offer
2. Information We Obtain from Third Parties
We may receive personal information from third parties in certain circumstances, such as:
- Marketing mailing lists
- Public databases and social media platforms
- Other businesses that have had dealings with you
- Commercially available geographic and demographic information
- Credit reporting bodies (CRBs) or other credit providers
- Financial institutions or bankers
- Government or regulatory bodies
We only collect this information when it is relevant to our business operations or necessary to provide our services to you. Whenever possible, we will seek your consent before obtaining your personal information from a third party.
3. Information Collected Automatically
When you interact with our website, we may collect certain information automatically through technologies such as cookies, web beacons, and tracking pixels. This information may include:
- Your IP address
- Your browser type and version
- The pages you visit on our website
- The time and date of your visit
- The time spent on each page
- Referring URLs or links you clicked to access our site
This information helps us improve our website and services, offering you a more personalised and seamless experience.
We are committed to collecting your personal information in a fair and lawful manner and ensuring that it is handled with care and confidentiality.
How do we use your information?
At Smooth Wholesales, we use the personal information we collect for various purposes, all aimed at improving our services and providing you with the best possible experience. Specifically, we may use your information in the following ways:
1. Providing Our Services
We use your information to fulfil orders, manage accounts, and deliver products or services that you have requested. This includes processing transactions, arranging deliveries, and providing customer support.
2. Communication
We may use your contact details to communicate with you about your orders, account status, or any changes to our services or policies. This communication can take place through email, SMS, telephone, or other methods.
3. Marketing and Promotions
With your consent, we may use your personal information to inform you about new products, special offers, promotions, or events that may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
4. Improving Our Services
We use the information collected from your interactions with our website to improve our services, optimise your experience, and enhance our website's functionality. This includes analysing trends, monitoring site performance, and tailoring content to meet your preferences.
5. Credit Eligibility
If you apply for credit with us, we will use your credit-related information to assess your creditworthiness and determine your eligibility for credit. This may involve sharing your information with credit reporting bodies or other credit providers.
6. Legal Compliance
We may use your information to comply with legal obligations, such as responding to government or regulatory requests, enforcing our terms and conditions, or preventing fraud and other illegal activities.
7. Customer Feedback and Surveys
We may use your information to request feedback or participation in surveys to help us better understand your needs and improve our services.
We are committed to using your information only for legitimate business purposes and will not share or disclose your information for any purpose other than those outlined in this policy, unless required by law.
How do we protect your information?
We implement a variety of security measures to protect your personal data from unauthorised access, misuse, loss, alteration, or disclosure. These measures include:
- Encryption of sensitive information during transmission
- Secure servers and firewalls to protect stored data
- Regular security audits and updates to our systems
- Restricting access to personal information to authorised personnel only
While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
How long do we keep your information?
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed for the purposes for which it was collected, we will securely destroy or anonymise it in accordance with our data retention policies.
Do we transfer your information internationally?
In some cases, we may transfer your personal information to service providers located outside Australia, including cloud storage providers. When we do so, we take steps to ensure that your information is protected and that the recipient complies with applicable privacy laws. By providing us with your personal information, you consent to such transfers.
Do we use cookies and tracking technologies?
Yes, we use cookies and other tracking technologies to enhance your experience on our website, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help us remember your preferences and improve your browsing experience. You can manage your cookie preferences through your browser settings, and you may opt-out of certain tracking technologies. However, please note that disabling cookies may affect the functionality of our website.
Third-party links
Our website may contain links to third-party websites that are not operated by us. Please be aware that we are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.
When do we share your information?
At Smooth Wholesales, we value your privacy and are committed to keeping your personal information secure. We only share your personal information in limited circumstances, as outlined below:
1. Sharing with Service Providers
We may share your personal information with third-party service providers who assist us in operating our business, providing our services, or processing your transactions. These service providers may include:
- Payment processors and financial institutions
- Delivery and logistics companies
- IT service providers, including website hosting and data storage services
- Marketing and communication service providers
- Legal, accounting, and business advisors
- Debt collection agencies
These third-party service providers are only authorised to use your information as necessary to provide their services and are required to protect your personal information in accordance with applicable laws.
2. Sharing for Legal and Compliance Reasons
We may disclose your personal information to law enforcement agencies, regulators, government bodies, or other third parties when we believe it is necessary to:
- Comply with a legal obligation or request
- Enforce our Terms of Service or other agreements
- Protect the rights, property, or safety of Smooth Wholesales, our customers, or others
- Investigate or prevent fraud or other illegal activities
3. Business Transfers
In the event that Smooth Wholesales undergoes a business transition, such as a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will ensure that any party acquiring your information is bound by confidentiality and privacy obligations that are consistent with this Privacy Policy.
4. Sharing with Credit Reporting Bodies
If you apply for credit with us, we may share your credit-related personal information with credit reporting bodies (CRBs) to assess your creditworthiness. This may include information about your credit history, payment performance, and any defaults. CRBs may also use this information to provide credit-related services to other businesses.
We work with the following credit reporting bodies:
- Equifax — www.equifax.com.au · 138 332 · PO Box 964, North Sydney NSW 2059
- Illion — www.illion.com.au · 13 23 33 · Attention: Illion Public Access Centre, PO Box 7405, St Kilda VIC 3004
- CreditorWatch — www.creditorwatch.com.au · 1300 501 312 · GPO Box 276, Sydney NSW 2001
- Experian — www.experian.com.au · 1300 783 684 · Level 6, 549 St Kilda Road, Melbourne VIC 3004
These CRBs may include any information provided by us in reports to other credit providers, which may affect your ability to obtain credit from other providers.
5. With Your Consent
In cases where we need to share your personal information for purposes not covered in this Privacy Policy, we will seek your consent before doing so. You will have the option to decline any such sharing of your information.
We will never sell, trade, or rent your personal information to third parties for their marketing purposes.
How can you access your information?
Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request corrections if you believe that any of the information is inaccurate, incomplete, or outdated. We are committed to making this process as easy as possible for you.
1. Requesting Access
If you wish to access your personal information, you can submit a request via our contact form. To ensure the security of your information, we may ask you to verify your identity before providing access.
Once we have verified your identity, we will provide you with access to your personal information, unless an exception applies under the Privacy Act. For example, we may refuse access if it would interfere with the privacy of others, pose a serious threat to health or safety, or be unlawful.
2. Requesting Corrections
If you believe any of the personal information we hold about you is incorrect, incomplete, or out of date, you can request a correction by contacting us. We will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant, and not misleading.
3. Response Time
We will acknowledge your request within 14 days and aim to respond to your request promptly. In most cases, we will provide access to or correct your information within 30 days of your request. If we cannot meet this timeframe, we will inform you of the reason for the delay.
4. Fees
We may charge a reasonable fee to cover the cost of verifying your identity, locating, retrieving, reviewing, and providing access to the requested information. If a fee is applicable, we will inform you in advance, and you can choose whether to proceed with the request.
If we refuse your request for access or correction, we will provide you with written reasons for the refusal and information on how you can make a complaint.
How can you make a privacy complaint?
At Smooth Wholesales, we take privacy concerns seriously, and we are committed to addressing any complaints regarding how we handle your personal information. If you believe that we have breached the Australian Privacy Principles (APPs) or have otherwise mishandled your personal information, you can make a privacy complaint by following the steps outlined below.
1. Submitting a Complaint
If you have a privacy-related complaint, you can contact us. Please provide as much detail as possible about your concern, including the specific issue and how you believe we may have breached your privacy rights.
2. Internal Review
Once we receive your complaint, we will acknowledge it within 14 days and begin an internal review of the matter. We aim to resolve all complaints promptly and will endeavour to provide a written response outlining our findings and any actions we have taken to address your concerns within 30 days.
3. Escalating Your Complaint
If you are not satisfied with our response or the outcome of your complaint, you have the right to escalate the matter. You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees privacy laws in Australia. The OAIC can investigate your complaint and determine whether we have breached your privacy rights under the Privacy Act.
You can contact the OAIC using the following details:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001
We are committed to working with you to resolve any privacy concerns, and we will take all necessary steps to ensure that your complaint is addressed in accordance with applicable privacy laws.